How Can Texting Help My Law Office?
It’s 2020 and we have all been adjusting to the changes of Covid 19. One thing that hasn’t changed is your customer’s favorite form of communication.
In 2018, a Gallup Poll found that “sending and receiving text messages is the most prevalent form of communication for American adults under 50.”
What does this mean for lawyers?
The average person doesn’t have an ongoing lawsuit, so when the average person needs a lawyer, they’re probably going to turn to Google or some other search engine. Making sure that your business is at the top of the list is only half the battle, now you have to win the customer over.
Allowing your clients and potential clients to text your office is a great way to differentiate yourself from the competition. Having a mobile phone for the whole office to use might sound like a good idea, but what if you want to check messages when you’re on the go? Having a business texting platform helps the whole team stay on track and gives clear visibility to everyone in the office on what is being said to customers.
Communication with clients is one area that if not properly managed can lead to huge problems for your business. Today’s customer expects instant communication all hours of the day. If no one answers your phones after hours, you could be missing out on new business opportunities. The same goes for during the day. We all do our best to answer calls, but what if those calls are missed?
INCA offers a solution to this problem in the form of a missed-call texting feature along with a premium business texting platform complete with desktop and mobile access. Some of the time we are even able to enable your current phone number to send and receive text messages without your changing phone companies! That means that you can keep your current phone number and now your clients can text you at that number as well as call.
Texting is helping businesses differentiate themselves from the competition and simplifying communication with customers. Answering a text message is sometimes the difference between a client choosing your firm or not. INCA’s business texting solution includes helpful features like missed-call texting, voicemail transcription, and missed call analytics to name a few. Head over to getinca.com and schedule your free demo today to see if INCA is a fit for you.