Privacy Policy
1. Introduction
Inca LLC (“we”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our missed call text, two-way messaging, and AI-powered chatbot services (the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a. Information You Provide
We may collect information you or your customers provide, including:
- Phone numbers
- Names (if provided)
- Message content sent or received through our Services
- Business information associated with your account
- Any information voluntarily included in messages
b. Information Collected Automatically
When using our Services, we may automatically collect:
- Call and message metadata (date, time, sender, recipient)
- Device and browser information
- IP addresses
- Usage and interaction data with our platform and AI chatbot
c. AI Chatbot Interactions
Messages exchanged with our AI chatbot may be processed automatically to generate responses, improve functionality, and maintain service quality.
3. How We Use Information
We use collected information to:
- Provide and operate our Services
- Send missed-call text messages and enable two-way messaging
- Maintain service quality and security
- Troubleshoot issues and provide customer support
- Comply with legal and regulatory requirements
4. AI and Automated Processing
Our Services include AI-powered features that automatically analyze message content to generate responses.
- AI responses are automated and may not always be accurate.
- We do not intentionally use message content to identify individuals beyond providing the Services.
- Message data may be reviewed in aggregate or anonymized form to improve system performance.
- With trusted service providers (e.g., messaging carriers, cloud hosting, AI infrastructure providers) who assist in delivering our Services
- To comply with legal obligations, subpoenas, or lawful requests
- To protect our rights, safety, and property, or that of our users
- Provide the Services
- Meet legal, accounting, or compliance obligations
- TResolve disputes and enforce agreements
- Ensuring you have proper consent to message your customers
- Complying with applicable laws, including TCPA, CAN-SPAM, and local messaging regulations
- Not sending sensitive personal information (e.g., medical, financial, or government ID data) through the Services unless legally permitted
- Access or request a copy of your information
- Request correction or deletion of your information
- Object to certain processing activities
5. How We Share Information
We do not sell personal information.
We may share information only:
All service providers are required to protect information and use it only for authorized purposes.
6. Data Retention
We retain information only as long as necessary to:
You may request deletion of your account data, subject to legal requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, misuse, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
8. User Responsibilities
You are responsible for:
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
10. Your Privacy Rights
Depending on your location, you may have the right to:
Requests can be made by contacting us at the email below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: info@getinca.com
Company Name: Inca LLC